Refund and Cancellation Policy
Last updated 11 September 2026
The short version
Tea is a food product. Once a pack is opened we cannot resell it, so we do not accept returns on opened packs. What we do accept, without argument, is responsibility for anything that reaches you damaged, wrong or missing.
Cancelling an order
You can cancel any order at no cost before it has been dispatched. Write to orders@goodluckteahouse.com or message +91 98111 63714 with your order number. If the order has already been handed to the courier we cannot cancel it, and the section below applies instead.
When we will replace or refund
We will replace the item or refund you in full, including the delivery charge, if:
- the pack arrived damaged, torn, wet or leaking;
- you received a different tea from the one you ordered;
- an item listed on your invoice was missing from the parcel;
- the tea is within its date but is clearly spoiled.
Tell us within 48 hours of delivery and send photographs of the outer packaging, the pack itself and the contents. Photographs matter because they are what lets us claim against the courier, and because they let us settle this without sending anything back.
When we cannot refund
- Packs that have been opened, unless the tea inside is spoiled or is not what you ordered.
- A change of mind after dispatch.
- Not liking the taste. Tea is a matter of preference, and we describe every tea as honestly as we can so that you can choose well. Ask us before you buy and we will tell you frankly whether a tea suits what you like.
- Claims made more than 48 hours after delivery.
- Damage caused after delivery, including poor storage.
How refunds are paid
Approved refunds go back to the original payment method through our payment partner. We start the refund within 3 working days of approving your claim. Your bank or card issuer then takes a further 5 to 7 working days to show the money in your account. We have no control over that second stage.
Where you would prefer a replacement instead of a refund, we will send the replacement at our cost.
Orders we cancel
Occasionally we may cancel an order, for example if a tea is out of stock or if we cannot deliver to your PIN code. If this happens we will contact you and refund the full amount, including delivery, within 3 working days.
How to raise a claim
Email orders@goodluckteahouse.com with your order number, a description of the problem and your photographs, or message the same details on WhatsApp to +91 98111 63714. We reply within one working day.
Contact
Goodluck Tea House
C-203 Prince Apartment, 54 I.P. Extension, Delhi 110092
orders@goodluckteahouse.com
+91 98111 63714